My sensor is no longer receiving data
Several reasons may explain why your Weenat sensor is not transmitting data:
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Network coverage in the area where the sensor is installed
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Obstacles between the sensor's antenna and the network antenna
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A depleted sensor battery
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A sensor malfunction (due to a fall/breakage or a component failure)
If you notice this issue, we recommend checking the following:
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Ensure your sensor is still linked to your Weenat account
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Verify that the battery is less than two years old
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Check that the casing has not been damaged
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Make sure the antenna is properly screwed in and free from any obstructions (such as vegetation, crops growing taller than the antenna, trees, etc.). It is also advisable to space sensor antennas at least 50 cm apart and avoid clustering them in one location.
If none of the above issues seem to be the cause, we suggest resetting your sensor. Simply pass a magnet over the diode located on the right side of the casing and check that it lights up red. (Note: If it's sunny, the diode light may be difficult to see.)
If your sensor still does not transmit data, our customer support team is here to help at support@weenat.com. Feel free to send them one or more photos of your sensor’s installation and surroundings, as well as a summary of the checks and actions you have performed. This information will help us with our analysis.
My data is incomplete, and I have gaps in my history
Two main reasons can explain why your Weenat sensor is only transmitting data partially:
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Network coverage in the area where the sensor is installed
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Obstacles between the sensor's antenna and the network antenna
If you experience this issue, we recommend following the checks and actions outlined above.
My sensor's GPS position is not updated
Weenat sensors are programmed to send their GPS position every 7 days. We recommend waiting one week for the next GPS update.
However, you can manually force a GPS reset by passing a magnet over the diode located on the right side of the sensor until it turns red. This operation must be performed outdoors. If the network signal is weak, you may need to repeat the process.