I lost my password what should I do?

  • Updated


If you don't remember your password, follow these steps to reset it in just a few clicks:

  1. Go to the login page on your web or mobile app.

  2. Click on Forgot your password.
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  3. 2 options are now available to you: 

    👉 Receive a login link without changing your password
    (temporary solution).
    👉 Reset your password.

    lost password 2 EN.pnglost password 3 EN.png

a. Receive a login link without changing your password
   (temporary solution).

Add your email adress and click on Receive a connection link.

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You now have 5 minutes to click on the "Login" link sent by email.
This link is of single use. Once you have loged out, the link will no longer be functional.
if you did not received the email within the few minutes following your request, please check your spams.

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b. Reset your password

  1. Click on Forgot my password.
    lost password 1 EN.png

  2. Enter your email address and click on the Reset your password.
    You will then receive an email containing a link to reset your password.
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  3. Click on the ‘Reset password’ link to set up your new password.
    If you did not receive the e-mail within the few minutes following of your request, please check your spams.

    lost password email reset EN.png

  4. Don't forget to confirm your changes by clicking on Reset my password.

  5. You can now go back to the login page and enter your new login details of your Weenat account. 

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